Abu Dhabi Distribution Company (ADDC)

Water, power, community and commerce - we keep things flowing. ADDC Plus Service Offerings Abu Dhabi Distribution Company (ADDC) has launched ADDC Plus, offering a range of new services to support the needs of our customers. This initiative will help ADDC provide a broader service including private network management and billing and payment solutions aimed at our large commercial, industrial and government​ customers in particular. Click here to find more information. Water Tankering Center The new water tankering regulations will be implemented from the 1st of July 2024. Meanwhile, the supply & installation process for the devices required in each water tanker will commence soon, and we will inform you of the date in the coming days. Click here to find more information. Prevent ADDC Emails Going to Your Junk Mail Your Internet Service Provider (ISP) or email client might use email blocking filters, affecting your ability to receive emails from ADDC. If this situation occurs, please find the help section for your email program below or contact your ISP directly for information on how to have your settings relaxed or removed to receive ADDC messages. For more information, click here. A new bill, made for you! Our new bill has been designed to explain your monthly charges simply and clearly, while giving you all the information you may need to manage your consumption and plan your payments. For more information, click here. Direct Debit Improvements As a service improvement to make paying bills easier, ADDC will be giving customers extra time before Direct Debit deducts the billed amount from their accounts effective from 1 March 2021. For more information, please click here. Meter Cabinet Installation Service To improve our services and facilitate our procedures, ADDC offer the installation of a fully equipped meter cabinet as single units to facilitate and speed up the delivery of electricity to our customers. For more information, Click here Supply Agreement Dear Valued Customer,ADDC's Electricity and Water Supply Agreement describes our commitments to you as a customer. The terms of the agreement have recently been updated to ensure that we continue to provide the best services. For more details, please visit link Paying on Time Matter Pay your water and electricity bills on time, as your ADDC payment history will be added to your AECB Credit Report in the future. For more information please click here. Tarsheed Tarsheed is an integrated, long-term program aimed at minimizing wasted water and electricity in all sectors within Abu Dhabi. It's time for us to rethink our consumption habits. For more information, click here. GET CONNECTED Get connected Whether you're new to life in Abu Dhabi or just moving to a new part of town, we'll get you connected in no time. Everything you need to know is here. VIEW ALL How to connect Discover the easy way to get your water and electricity supply connected. Rates and Tariffs Find out the rate you'll pay, with information on our tariff bands. About moving out Our step-by-step guide to moving out of your property keeps thing simple. Common questions Common questions If you have a question or you want to know more about our services, you've come to the right place. Take a look at some of the questions our customers frequently ask us; the answer is usually here. If not, get in touch. VIEW ALL It's time to get online Managing your water and electricity accounts online is simple, secure and convenient. Here are some answers to questions that will help you get set up. All about moving out Take a look at what our customers are asking us about moving out of a property; it's all here to help your move go smoothly. All about moving in There's plenty to do when moving into a new property, so to help you make your move we've put together some commonly asked questions. Help and advice We're here to help We all know that water and electricity are precious resources that need to be treated with care and respect. So, as well as some information about our services, in this section you'll find a set of helpful guides to living and working smarter, to keep your usage - and your bills - as low as possible. VIEW ALL Living and working smarter Our handy consumer guides help you manage your resources to get your water and electricity working for you. All about our services We'll help you understand your bill, look at payment options, read the rules on disconnections and much more. My account My online account Wherever you are, whatever you're doing, it's easier to keep things flowing with an online account. Your journey starts here. VIEW ALL ADDC Services ADDC Services If you want to know more about our services, you've come to the right place. Explore all the services provided by ADDC and the procedures to avail those services. VIEW ALL SERVICES ResidentialHomePageHtmlEN